Inbound & Outbound Sales Call Training - Info Seminar 2018

Jadwal Pelatihan Training 0851-0197-2488

Inbound & Outbound Sales Call Training

Inbound & Outbound Sales Call Training

TUJUAN TRAINING:

Sesudah mengikuti program ini, peserta akan mampu untuk :

  • Menggali kebutuhan customer.
  • Proses penjualan.
  • Berbicara dengan bahasa customer.
  • Menghindari kesalahan sales yang umumnya terjadi.
  • Memaksimalkan efektifitas interaksi dengan customer

SIAPA YANG HARUS MENGIKUTI TRAINING INI :

  • Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.

MATERI TRAINING :

Hari Pertama :

ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS

 Role of Telemarketer

  • Setting Standard for Telemarketing
  • The role of Tele Marketer
  • Goal Setting
  • The advantages and disadvantages of sellingon the telephone

Communication Overview

  • Spoken Communication
  • Improving the Communication Effectiveness
  • Structure of Communication

Questioning Technique and Listening Skills

  • The Type of Questions
  • Effective Questioning Techniques
  • Active and Passive Listening
  • Improving Listening Skill

Telephone Communication

  • Telephone Etiquette
  • Key Phases of an In/outbound Call

HariKedua :

SELLING SKILLS

Preparation

  • Taking advantage of the telephone
  • Call objectives and materials
  • Knowing your customer

Opening The Call

  • The Call Structure
  • Building Rapport
  • Finding And Developing Needs
  • Question Structure
  • Designing questions

Matching Needs And Presenting Solutions

  • The Benefit Sequence
  • Getting Agreement
  • Reaching agreement in a professional manner
  • Handling objections/reservations

Post Call Activities

  • Records
  • Follow-up

INSTRUCTOR : Widijatmoko And Team

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION :2hari

WAKTU TRAINING :

  • 07 Aug 2017-08 Aug 2017
  • 11 Sep 2017-12 Sep 2017
  • 09 Oct 2017-10 Oct 2017
  • 06 Nov 2017-07 Nov 2017
  • 11 Dec 2017-12 Dec 2017

HARGA INVESTASI/PESERTA : 

  1. Rp. 3.950.000/peserta (bayar penuh) atau
  2. Rp. 3.750.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
  3. Rp. 3.500.000/peserta (peserta bergroup yang terdiri dari 4 peserta atau lebih dari 1 perusahaan yang sama)
  Fighting Fraudulent Financial Reporting (YOGYAKARTA + KELAS KHUSUS)

FACILITIES FOR PARTICIPANTS :

  1. Modul Training
  2. Flashdisk Training berisimateri training
  3. Sertifikat
  4. ATK: Notesdan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training denganfasilitas Full AC dan multimedia
  9. Makansiangdan 2 kali coffeebreak
  10. Instruktur yang Qualified
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  7. Mohon tidak memesan tiket perjalanan / akomodasi penginapan sebelum ada kepastian training akan berjalan. Jika ada pertanyaan bisa menghubungi 085102495051 dan 08998121246
  8. Jika Anda mendaftarkan training ini untuk orang lain mohon cantumkan nama dan email di bawah ini
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